Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept returns on products that are bespoke orders, intimate goods or gift cards.
To complete your return:
- Direct contact via email.
- We require a receipt or proof of purchase.
- Trackable return shipping or shipping insurance, as we cannot guarantee that we will receive your returned item.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not; in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on the same thread of emails exchanged about your return.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at annabel@annabelgiraudtelme.com and send your item to: Annabel Giraud-Telme, Shop at 18 Malden Road. Belsize Park. London. United Kingdom. NW5 3HN.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: Annabel Giraud-Telme, Shop at 18 Malden Road. Belsize Park. London. United Kingdom. NW5 3HN.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Where you can, please use a trackable shipping service or purchasing shipping insurance, for items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.
